GENERAL SUMMARYThe Student Account Representative is responsible for providing information on registration, payment, billing and collection policies and procedures related to student account transactions. Handles a variety of customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. ****This job will take place at the Austin, Texas campus......local candidates only**** ESSENTIAL DUTIES AND RESPONSIBILITIESAccepts calls for current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as required. Work with college-wide student services staff and department leaders to research and resolve or redirect student disputes and appeals.Assists college-wide staff and students with interpretation of information on student accounts and related college policies and procedures.Performs payment processing and refunding functions for student accounts. Follows specific college procedures and policies. Assists customers with inquiries on deferred payment arrangements.Logs all pending and follow up action taken on computer database.Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.Invoices: Provide invoices received, to Campus President and/or 3rd party for approval signatures. Sends signed invoices for processing timely payments. Collecting new vendors-W9 and submit to Corporate Accounting Department. Other duties as required or assigned. QUALIFICATIONSHigh School diploma or equivalent. Associates preferred. Six months high school or college coursework in accounting.One-year experience in office environment processing, recording or compiling accounting, bookkeeping or cashiering transactions.Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.Proficient in Microsoft Office and Google Chrome KNOWLEDGE, SKILLS AND ABILITIESCommunication SkillsDetail OrientedTime-Management SkillsOrganizational SkillsTeam-orientedCoachability: Being receptive to feedback, willing to learn, embracing continuous improvementEthics: Has personal and professional ethics and fosters a diverse and respectful workplace.Ability to interact with staff and external relationships in a professional manner, including a demonstrated commitment to customer service. PHYSICAL DEMANDS Nature of work requires an ability to operate standard business equipment. Siting for a long period of time; up to 8 hours of computer and/or phone work daily. WORKING CONDITIONS Majority of work is performed in a general office environment.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.